At Simply Swim Shop, we stand behind the quality of our competition swimwear, aquatic equipment, and family swim products. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Key Points:

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, and in original packaging
  • FINA-approved competition swimwear must have hygiene seals intact
  • Free return shipping for defective items

Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer service team within 15 days of receiving your order by emailing [email protected] with:

  • Your order number
  • Product name and size (for exchanges)
  • Reason for return/exchange
  • Photos if the item is defective

Step 2: Receive Authorization

Our Houston-based team will respond within 24 business hours with:

  • Return authorization number
  • Shipping instructions
  • Prepaid label if applicable

Step 3: Ship Your Return

Package your items securely with the original packaging and include:

  • Completed return form (will be emailed to you)
  • Original receipt or packing slip

Ship to:
Simply Swim Shop Returns
4952 Sycamore Street
Houston, TX 55943, USA

Step 4: Processing

Once received, we’ll inspect your items within 3-5 business days and notify you via email about the status of your refund or exchange.

Refund Information

Timing: Refunds are processed within 5 business days after we receive and approve your return.

Methods:

  • Original payment method (Visa, MasterCard, JCB, PayPal): 3-10 business days to appear on your statement
  • Store credit: Immediate issuance via email

Note: Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Ear protection items (due to hygiene concerns)
  • Opened packages of chlorine-resistant swimwear if hygiene seals are broken
  • Custom or special order competition swimwear

Exchange Policy

We’re happy to exchange items for a different size or color within 15 days of delivery, subject to availability. Shipping fees for exchanges will be charged unless the original item was defective or incorrect.

Damaged or Defective Items

If you receive a damaged or defective item (including FINA-approved goggles or competition swimwear), contact us immediately at [email protected]. We’ll provide a prepaid return label and expedite your replacement.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Simply Swim Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number], placed on [Order Date]. Product Details: – Product Name: – Size: – Color: – Quantity: Reason for return/exchange: [Please describe – e.g., incorrect size, defective item, changed mind] For exchanges, I would prefer: – New Size: – Alternative Product: Please let me know the next steps and if you require any additional information. Best regards, [Your Full Name] [Your Contact Information] [Order Shipping Address]

International Returns

For customers outside the United States (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs unless the item is defective
  • Mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees and any import duties are non-refundable

Our returns policy reflects our commitment to serving competitive swimmers, aquatic athletes, and families with the same precision we apply to our performance swimwear. If you have any questions, our knowledgeable team is ready to assist.

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm CST