Welcome to Simply Swim Shop’s FAQ section! We’re here to help answer your questions about our high-performance swimwear, equipment, and shopping experience. Below you’ll find answers to our most common inquiries.
Product Questions
What types of swimwear do you specialize in?
We specialize in performance-focused swimwear including:
- Competition swimsuits and swimwear (FINA approved options available)
- Chlorine-resistant designs for durability
- Aqua fitness and training gear
- Family swimwear including baby boys and adult selections
- Professional swim equipment like goggles, floats, and armbands
How do I choose the right competition swimwear?
Our competition swimwear is designed for performance with hydrodynamic fabrics and secure fits. Consider your event type (pool vs. open water), preferred coverage, and any governing body requirements (like FINA approval). Our customer service team can help you select the perfect competitive edge.
Are your goggles FINA approved?
Yes! We carry a selection of FINA approved goggles specifically designed for competitive swimmers who need regulation-compliant eyewear. These are clearly marked in our “FINA Approved Goggles” category.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, arriving in 10-15 business days after dispatch with full tracking
- Free Shipping: Via EMS for orders over $50 USD, arriving in 15-25 business days after dispatch
Do you ship worldwide?
We ship globally except to some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location. If you have any questions about delivery to your specific country, please contact us at [email protected].
What if my package is delayed?
While we carefully monitor all shipments, occasional delays can occur with carriers or customs. If your package hasn’t arrived within 5 business days of the estimated delivery date, please contact us with your order number at [email protected] and we’ll investigate immediately.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receipt. Items must be unworn, in original condition with tags attached. Please visit our Returns Policy page for detailed instructions on how to initiate a return. Swimwear is a personal item, so we maintain strict hygiene standards for returns.
Can I exchange an item for a different size?
Absolutely! We understand swimwear sizing can vary by brand. Simply follow our return process and place a new order for the correct size. For fastest service, we recommend ordering the new size while processing your return to avoid stock issues.
Payment & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through encrypted systems for your security.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend PayPal which keeps your financial information private.
Customer Service
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24 hours on business days. Please include your order number for faster service regarding specific orders.
What are your business hours?
Our Houston-based team operates Monday-Friday, 9am-5pm CST. While you can place orders anytime on our website, email responses may be delayed outside these hours.
Still have questions? Dive into our collections with confidence knowing our team is here to support your swimming journey every stroke of the way!